📝Cancellation Policy
🛑 ORDER CANCELLATION OPTIONS:
1. Before Shipment:
- 100% refund
- Cancel via:
• Phone: +8801407009004
• Email: [email protected]
- Processing time: 1 business hour
2. After Shipment:
- Refuse delivery (unopened package)
- Return to the delivery agent
- Refund processed after warehouse inspection
⏳ TIMELINES:
- Request must be made:
• Before shipment: Anytime
• After shipment: Within 24 hours of delivery attempt
- Refund processing: 7-10 business days
💸 REFUND METHOD:
- Original payment mode
- Bank transfers (NEFT/RTGS) for cash payments
❗ NON-CANCELLABLE ITEMS:
- Customized jewelry
- Gold/silver coins
- Special orders (marked "Non-Cancellable")
⚠️ IMPORTANT NOTES:
- Fraudulent cancellations may lead to account suspension
- Delivery charges are non-refundable
- Gold price fluctuations affect the refund amount for bullion items
📞 Need help? Contact:
Phone: +8801407009004 (10AM-8PM)
Email: [email protected]
[Policy Updated: 12/07/2025]
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Applicable for online purchase only
CARET | BDT/GM | BDT/VORI |
---|---|---|
22KT | 14,712 | 171,601 |
21KT | 14,043 | 163,798 |
18KT | 12,037 | 140,400 |